Laatukonsultointi P. Kantelinen Oy

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Using Email - sources



Pasi K's favourites are marked with an asterisk (*)

  1. * A Beginner's Guide to Effective Email
  2. * A bibliography of email information
  3. * Effective Email Hints
  4. * Inbox Zero - an approach for managing email, especially managing inbox
  5. A Neophyte's Guide to Effective E-Mail
  6. * Netiquette
  7. Yet another netiquette
  8. And one netiquette more (click the eating man)
  9. and another
  10. and another
  11. Internet User Guidelines and Etiquette
  12. Business netiquette
  13. Useful stuff about emotions in email
  14. Recommended Emoticons and Smileys for Email Communication
  15. Smileys
  16. More smileys
  17. D. Allen: "Getting Email Under Control", David Allen & Company, 2008
  18. D. Angell, B. Heslop: Elements of E-Mail Style : Communicate Effectively via Electronic Mail, Addison-Wesley Professional, 1994
  19. T. L. Barnett: "The Deadheading Solution" (how to avoid email 'chat'), gantthead, October 13, 2008
  20. H. Bergel: ”Email - the good, the bad, and the ugly”, Communications of the ACM, pp 11 - 15, April 1997
  21. T. Bram: "Handling Mail Overload: The Hard Copy Edition", Lifehack, September 11th, 2008
  22. C. Cavanagh: Managing Your E-Mail : Thinking Outside the Inbox, John Wiley & Sons, 2003
  23. M. Chase, S. Trupp: Office Emails that Really Click, Aegis Publishing Grou, 2000
  24. S. Coughlan: "Out of office, or just out of time?", BBC News, 14 August 2007
  25. E. Danziger: Get to the Point! Painless Advice for Writing Memos, Letters and E-mails Your Colleagues and Clients Will Understand, Three Rivers Press, 2001
  26. M. Ellwood: Cut the Glut of E-Mail, Pace Productivity, 2002
  27. N. Flynn, R. Kahn: E-Mail Rules: A Business Guide to Managing Policies, Security, and Legal Issues for E-Mail and Digital Communication, American Management Association, 2003
  28. N. Flynn, T. Flynn: Writing Effective E-Mail: Improving Your Electronic Communication, Crisp Publications, 2003
  29. N. Flynn, N. L. Flynn: The E-Policy Handbook: Designing and Implementing Effective E-Mail, Internet, and Software Policies, American Management Association, 2000
  30. J. Gwizdka: ”Email task management styles:the cleaners and the keepers”, Extended abstracts of the 2004 conference on Human factors and computing systems, 2004,  Vienna, Austria    April 24 - 29, 2004, pp. 1237 - 1238
  31. T. W. Jackson, A. Burgess, J. Edwards: "A simple approach to improving email communication", Communications of the ACM, pp. 107 - 109, June 2006
  32. T.W. Jackson, T.W., Dawson, R.J. and Wilson, D., ''Understanding Email Interaction Increases Organizational Productivity'' , Communications of the ACM , 46(8) , August 2003, pp. 80-84, ISSN: 0001-0782
  33. P. Järvinen: Sinulle on sähköpostia - sähköpostin tehokäyttö. Teknolit, 2000
  34. S. Miller: E-Mail Etiquette: Do's, Don'ts and Disaster Tales from People Magazine's Internet Manners Expert, Warner Books, 2001
  35. M. Seeley, M. E. Seeley, G. Hargreaves: Managing in the Email Office, Butterworth-Heinemann, 2003
  36. K. D. Sherwood : Overcome Email Overload with Microsoft Outlook 2000 and Outlook 2002: Get Through Your Electronic Mail Faster, World Wide Webfoot Press, 2001
  37. P. Skillings: "Do Your Emails Suck? How to Write Emails That Get Results", LIfehack, December 19th, 2007
  38. L. A. Smith: Business E-Mail: How to Make It Professional and Effective, Writing & Editing, 2002
  39. D. Wax: "Mastering the Short Email", Lifehack, September 17th, 2008
  40. J. Whelan: e-Mail @ work, Financial Times Prentice Hall, 2000
  41. E.V. Wilson: ”Email Winners and Losers”, Communications of the ACM, pp. 121 - 126, October 2002